Introduction of open access for United HealthCare products becomes industry's first consumer choice option.
 

United Behavioral Health adds Employee Assistance Program and Options (24-hour counseling service via telephone access).

Evercare® program provides on-site nursing home care.

Electronic claims submission process introduced.

Addition of United Resource Networks keeps United HealthCare transplant costs among the lowest in the country.

Introduction of data tapping helps improve quality and outcomes.
 

Development of Shared Intelligence, a technology system for processing and responding to health care data.

Introduction of Care²⁴, a 24-hour help line service giving customers access to health resources over the phone.
 

Disease management programs introduced to help chronically ill people.
 

Quality of care enhanced through physician data-sharing protocols.

Launch of United eServices, a Web site specifically designed for brokers.
 

UnitedHealthcare acquires Oxford Health Plans in the Northeast and Definity Health, a leader in consumer-driven health plans.

Introduction of UnitedHealthcare’s first Health Savings Account plan, the iPlan HSA.

Introduction of UnitedHealth Basics, a product offering core benefits for lower-income and part-time workers.

Introduction of the UnitedHealth Premium^SM designation program, which evaluates and identifies leading network physicians and hospitals (cardiac only) using quality and efficiency criteria based on evidence-based medicine across a broad spectrum of care.

UnitedHealthcare acquires PacifiCare Health Systems in California, expanding access in the West.

UnitedHealthcare acquires Neighborhood Health Partnership in South Florida, and John Deere Health Care in the Midwest.

Introduction of Definity HRA and Definity HSA, a new generation of consumer-driven health plans complete with online tools.